Gorgias Build
Gorgias implementation service that focuses on configuring the necessary tools to respond to your clients' requests in a standardized and efficient manner.
We bring together all the communication channels you use into a single platform, so you can respond quickly and easily in one place.
Our team of language experts will ensure that all responses are tailored to your brand personality and consistent with your operational guidelines.
We implement automation strategies that help save time and resources when managing customer requests.
Includes:
- Implementation of Omnichannel HelpDesk (Gorgias)
- Email, Social Media and/or WhatsApp Integration
- Web Chat Installation and Configuration
- Knowledge Base Configuration
- Creating Saved Replies and Macros
- Implementing rules for self-service
- Creation of procedures and operation manuals
- Brand language review, optimization and advice
- Merchant Terms and Conditions of Service Review and Optimization
- Review and Optimization of anti-fraud tools (Upon request)
- Training of the Merchant and his staff in the use of the tool.