We maximize the conversion of purchases in your online store through interaction with customers or prospects using our Plug and Convert Center (PnC-C), with a team specialized in customer service.

We connect your store and concentrate all communication channels in Gorgias, a specialized platform to respond to your users' requests in an easy, standardized and efficient way.

In accordance with the legal documents, manuals, procedures provided and based on policies and information provided by Shopify, we will respond to all incoming messages to Gorgias, and we will modify and track orders in Shopify at the request of end customers.

This way, we can ensure that your responses are accurate and that your customers receive the same customer service experience across all channels.

Our team of experts will ensure that all responses are tailored to your brand personality and consistent with your operational guidelines.

We implement automation strategies that help save time and resources when managing customer requests.

Customer Service:

• Up to 300 tickets
• All incoming tickets are taken into account
• *Business hours: Monday to Friday from 11:00-20:00 hrs. – Pending items are reviewed at 08:00 and 20:00 hrs. Saturday, Sunday and Holidays. *This is based on our highest traffic statistics for an e-commerce site in Mexico.

Minimum requirements:

• Access to Gorgias
• Access to Shopify/e-Commerce platform
• Access to customer service channels:
  - Facebook
  - Instagram
  - WhatsApp
• Point of contact for verification or payment issues
• Access to packages
• Admin access for concentrators
• Account number for individual packages (DHL, Estafeta, etc.)
• Legal documents
• Our responses and actions with customers will be based on this documentation.

Delivery times:

The first meeting to receive business information and access will be scheduled within the next 72 business hours after completing the first payment.

Maximum build time from the delivery of documents by the client:
1 week