Store Ops (500 skus)
Shopify store operation service that focuses on providing our customers with all the tools to offer exceptional service.
Our optimization team works diligently to improve the navigation and functionality of your Shopify store, as well as recommend and configure apps, which helps increase conversion rates and improve the overall shopping experience.
We also offer promotion setup services that help increase sales and attract new customers. Whether you need to set up discounts, free shipping offers, or coupons, our team can help you achieve your goals. We work closely with your strategic planning team to implement your ideas and achieve your goals.
Keeping your inventory up to date and properly categorized is vital for any online business, so our team will ensure your store is up to date with the latest products and stock.
Operation and customer service go hand in hand, which is why our team also updates macros, responses, and terms and conditions whenever you require it, whether it's for a temporary promotion or a permanent change in your store.
Finally, we will provide you with monthly reports with valuable information that can help you make informed decisions about your business. From tracking sales and identifying best practices to analyzing your customer trends.
Modification of Macros based on the needs of the store, implementation of rules for self-service, modification of Self-service Rules based on the needs of the store, creation of custom operation and procedure manuals, implementation of platform updates, configuration changes (shipping, payments). Review and optimization of anti-fraud tools, filter for logistics services, processing of chargebacks (access to payment platforms is required)
Review and optimization of Terms and Conditions, including Shipping Policies, Payment Policies, Warranty Policies. Optimization based on interactions and information obtained from users, product loading, inventory optimization, suggestions to increase sales and conversion rate.
Includes:
- Implementation of Omnichannel HelpDesk (Gorgias)
- Email, Social Media and/or WhatsApp Integration
- Web Chat Installation and Configuration
- Knowledge Base Configuration
- Creating Saved Replies and Macros
- Implementing rules for self-service
- Creation of procedures and operation manuals
- Brand language review, optimization and advice
- Merchant Terms and Conditions of Service Review and Optimization
- Review and Optimization of anti-fraud tools (Upon request)
- Training of the Merchant and his staff in the use of the tool.
- Monthly online store results report
- Review of trends and customer feedback
- Sending internal and external reports
- Setting up discounts (upon customer request)
- Changes to shipping configuration (at the customer's request)
- Changes to product and collection configuration (at the customer's request)
- Changes to policies and macros based on seasonality and promotions (at the client's request)
- Suggesting and implementing changes to tools based on updates or feedback from end users
- Creating products in Shopify (at the client's request)
- Banner changes in Shopify (at the client's request)
- Optimization suggestions, adjustments and changes due to seasonality, updates or ease of reporting
- Joint sessions with Marketing for communication and implementation of promotions and seasonality (at the client's request)